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> Use this file to discover other available public pages before exploring further.

# Null Customer Service
- URL: https://toodlepip.co.uk/blog-2010-01-null-customer-service/
- Published: 2010-01-21T23:52:28.000Z
- Updated: 2019-01-22T15:54:00.000Z
- Author: Sam Michel
- Tags: Cantankerism, customer service, hilton, #wp, #wp-post, #Import 2026-10-23 15:06

The personal touch. Recommendations. Using your web behaviour to craft a personally tailored experience, resulting in happy customers spending more time and hopefully more money on your website.

And then this is what happened when I logged into the Hilton Honors website, in theory to book a hotel room:

![Welcome null - Hilton Honors website](https://toodlepip.co.uk/content/images/legacy/Screen_shot_2010-01-21_at_15.27.25.png)

Welcome to the Hilton, Mr Null, does have a certain ring to it. But if I’m going to pretend to be a celebrity and check-in under a false name, I’d like to think, even jet-lagged up to my eyeballs, I’d come up with something more imaginitive.

On the other hand, maybe they’ve got me sussed.