When Behavioural Targeting Needs an ASBO
ASBO? That’s Anti-Social Behaviour Order for non-British readers. This blog post could be called “what happens when behavioural targeting goes wrong” or “hunted by the remarketer”.
The upshot? KLM is stalking me.
Here’s what happened. I bought a plane ticket to Amsterdam for a bout of gastronomy and another task ticked off the foodie to-do list. After a spot of intensive searching, I plumped for KLM. Bought the ticket, took the flight, fab weekend. Voila!
Or so I thought…
I started to get a nagging feeling that wasn’t quite right. First on a visit to Technews.am:
and then checking out a presentation on Slideshare:
and a spot of research on Drupal themes:
Seeing a theme yet? Now my Dutch isn’t up to much, or in fact anything. But KLM’s creative agencies were doing their job and I started seeing the ads all over the place, including whilst I was blogging for work on Chinwag.com.
Thing is. I’d bought my ticket. Wasn’t buying a second one. Not a frequent traveller on that route. So, doing some guesswork on the targeting logic.
First-time buyer scores a ticket. Let’s remarket to that sucker on every site that runs network ads (DoubleClick, I’d wager). But that logic is totally broken. How many times am I going to go back and buy a ticket? Straight away? Unlikely.
Re-inforce their brand. Well, yes send me useful emails. Let me check-in online. Provide great service, all good brand stuff but quite it with the constant ads. If this is behavourial targeting, then it’s at best wasteful, and at worst rapidly becoming anti-social.
Also published on Medium.